Will Generative AI transform retail energy customer service and, if so, how?
In November 2022, OpenAI launched ChatGPT, a revolutionary form of "Generative AI" capable of holding human-like conversations.
Its immediate impact captured the attention of IT experts and the general public. Since then, the debate around its implications has intensified. At LCP Delta, we’ve been asking: what does GenAI mean for our clients and the broader energy transition? Specifically, how will it reshape B2C customer engagement in the retail energy space?
This webinar will explore these critical questions, offering insights from LCP Delta’s research and the experience of EnergyAITM provider NET2GRID and POWERCONNECT.AI. We’ll go beyond the buzz and help retail energy companies understand what steps they need to take to prepare for success.
What you'll learn:
- In-depth insights into how Generative AI is reshaping customer service in retail energy.
- Strategies and techniques for leveraging AI to enhance B2C engagement.
- Practical tips and real-world examples from NET2GRID and POWERCONNECT.AI for positioning your company in the evolving AI landscape.
Why attend?
Gain insights from industry professionals who will share their knowledge and experiences to help you navigate the AI-driven transformation of retail energy. Whether you're looking to optimise customer service, integrate cutting-edge technologies, or stay ahead of industry trends, this webinar will provide the tools and knowledge you need to succeed.
Who should attend?
This webinar is ideal for retail energy companies (strategists, proposition developers, customer service managers, app developers and IT teams), energy insights app developers and those working with retail energy data, including smart meter players.
