Important information about us and the use of our work

Important information about us

• Lane Clark & Peacock LLP

  Lane Clark & Peacock LLP is a limited liability partnership registered in England and Wales with registered number OC301436 and VAT number GB 442 1624 24. All partners are members of Lane Clark & Peacock LLP. A list of members’ names is available for inspection at 95 Wigmore Street, London W1U 1DQ, the firm’s principal place of business and registered office. Telephone +44 (0)20 7439 2266.
  
  Lane Clark & Peacock LLP is authorised and regulated by the Financial Conduct Authority for some insurance mediation activities only. We are also licensed by the Institute and Faculty of Actuaries in respect of a range of investment business activities. Actuarial services within LCP are carried out by members of the United Kingdom Institute and Faculty of Actuaries. Work undertaken by actuaries is subject to the Technical Actuarial Standards issued by the Financial Reporting Council. For further information, please click here.

• Delta Energy & Environment Limited

  Delta Energy & Environment Limited is a wholly owned subsidiary of Lane Clark & Peacock LLP, and is a company registered in Scotland with registered number SC259964 and VAT number GB 442 1624 24, and with registered office at Argyle House, Lady Lawson Street, Edinburgh EH3 9DR. 
  
  LCP Delta is a trading name of Delta Energy & Environment Limited and Lane Clark & Peacock LLP. References to LCP Delta may mean Delta Energy & Environment Limited, or Lane Clark & Peacock LLP, or both, as the context requires. LCP Delta is a registered trademark in the UK and in the EU.

• Lane Clark & Peacock Ireland Limited

  Lane Clark & Peacock Ireland Limited is a wholly owned subsidiary of Lane Clark & Peacock LLP and is a company registered in Ireland with registered number 337796 and VAT number IE6357796Q, and with registered office at Office 2, Grand Canal Wharf, South Docks Road, Dublin 4. Lane Clark & Peacock Ireland Limited is regulated by the Central Bank of Ireland.

References to “LCP”, “we”, “us” or “our” may be to Lane Clark & Peacock LLP and/or its subsidiaries (or any one or more of them), as the context requires.

Quality of service

We aim to provide a first-class service that meets your particular requirements. If you have any complaints or concerns about our work for you, we encourage you to contact the partner or partners advising you. They will discuss with you the nature of the issue and agree with you a way forward which addresses your requirements; doing so at an early stage often helps to resolve any problems in a straightforward way.

In the unfortunate event that the partner or partners who normally advise you are unable to resolve your complaint, then a member of our Executive Committee or our Senior Partner (details available on request) will investigate it promptly and carefully and do what is reasonable to resolve the difficulties.

For UK regulated activities carried out under our Institute and Faculty of Actuaries licence, if we do not answer your complaint to your satisfaction, you may take up the matter with the Institute and Faculty of Actuaries.
 
For LCP Ireland - where our work is regulated by the Central Bank of Ireland, if we do not answer your complaint to your satisfaction, you may have the right to refer it to the Financial Services and Pensions Ombudsman (FSPO).

Professional indemnity insurance

LCP maintains global professional indemnity insurance cover with Markel International Insurance Company Limited and other London market insurers. Markel International Insurance Company Limited’s address is 20 Fenchurch Street, London, EC3M 3AZ.

If you have received an e-mail from us

There is a significant risk posed by cyber fraud, specifically affecting email accounts, bank account details or confidential information. If you receive a suspicious or unexpected email from us, or purporting to have been sent on our behalf, please do not reply to the email, click on any links, open any attachments or comply with any instructions contained within it. Instead, please telephone your usual LCP contact to verify the email. We accept no responsibility for any losses arising from any transfer of funds or disclosure of confidential information.

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If you have received advice and/or information from us

Please note that our work (whether sent to you by email, by letter, in presentation slides or otherwise) is only appropriate for the purposes described and should not be used for anything else. It is subject to any stated limitations (e.g. regarding accuracy or completeness). Unless otherwise stated, it is confidential and is for your sole use. You may not provide our work, in whole or in part, to anyone else without first obtaining our permission in writing. We accept no liability to anyone who is not our client.

If the purpose of our work is to assist you in supplying information to someone else and you acknowledge our assistance in your communication to that person, please also make it clear that we accept no liability towards them.