Katy May
She/Her
Principal & Head of Client Experience
My role is to be the voice of our clients within LCP. My aim is that LCP’s clients get the best possible service at every interaction.
I meet regularly with clients to hear about their experience of working with LCP and I’ve implemented and driven several firmwide initiatives to capture - and act upon - feedback from a wide range of clients. By celebrating positive feedback and acting quickly to address any issues that clients raise, I help my colleagues to continue to improve the service that we provide at a client, department and firmwide level.
I am also the architect of LCP CARES, our client promise and commitment that everyone at LCP will strive to go the extra mile for our clients, colleagues and wider community.
